Privacy Policy

Country Rubber & Foam, Pools & Spas respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your information when you visit our website or interact with our business.

This policy applies to the website:
https://www.countryrubberandfoam.com.au/

Country Rubber & Foam, Pools & Spas is a locally owned business based in Tamworth, NSW that supplies and installs pools, spas, pool equipment and foam and rubber products. (countryrubberandfoam.com.au)



1. Information We Collect

We may collect personal information when you:

  • Submit an enquiry through our website
  • Contact us by phone or email
  • Request a quote or service
  • Sign up for updates or promotions
  • Interact with our website
  • Personal information may include:
  • Name
  • Email address
  • Phone number
  • Address
  • Any information you provide in enquiry forms
  • Technical data such as IP address or browser information


2. How We Collect Your Information

We collect information in the following ways:

  • Directly from you
  • When you fill out a contact form, request a quote, email us or speak with our team.
  • Automatically
  • When you visit our website, certain data may be collected automatically using technologies such as:
  • Cookies
  • Website analytics tools
  • Server logs

This helps us understand how visitors use our website and improve user experience.


3. How We Use Your Information

We use your personal information to:

  • Respond to enquiries and requests
  • Provide quotes, services or product information
  • Process orders or service requests
  • Improve our website and customer experience
  • Communicate with you about products or services
  • Meet legal or regulatory obligations

We will only use your information for the purposes for which it was collected unless otherwise permitted by law.


4. Disclosure of Personal Information

We do not sell or rent your personal information.

However, we may disclose information to trusted third parties where necessary, including:

  • Service providers assisting with website hosting or IT support
  • Contractors or partners assisting with installations or services
  • Professional advisers
  • Government authorities if required by law

All third parties are expected to handle your information in accordance with privacy laws.


5. Website Cookies and Analytics

Our website may use cookies and analytics tools to collect information about how visitors use the site.

Cookies may collect information such as:

  • Pages visited
  • Time spent on the site
  • Browser and device information
  • General geographic location

This information helps us improve our website and services. You can disable cookies in your browser settings if you prefer.


6. Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

These measures include:

  • Secure website hosting
  • Access controls for staff
  • Secure data storage practices

However, no online system can be guaranteed to be completely secure.


7. Accessing or Correcting Your Information

You have the right to request access to personal information we hold about you and request corrections if necessary.

To make a request, please contact us using the details below.


8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites and recommend reviewing their privacy policies.


9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.

Any updates will be published on this page.


10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Country Rubber & Foam, Pools & Spas
49A Plain Street
Taminda NSW 2340

Phone: (02) 6766 1799
Email: info@countryrubberandfoam.com.au